CERTIFICATE IN HOTEL OPERATIONS

If any phrase characterizes the hospitality and tourism industry today it would probably be “constantly changing.” Worldwide recessionary conditions, globalization, industry-wide focus on sustainability and corporate responsibility are just some of the forces converging and resulting in widespread change. The result is an industry that requires future leaders in hospitality and tourism to be well versed in past, current, and emerging management practices. To this end, this course in Hotel Operations features both historical perspectives and discussions of new trends in a variety of sectors. Our goal is to provide students with the most up-to-date content with the intent that the next generation of hospitality leaders will be fully prepared to great the challenges of this dynamic industry.

Presented in easy to navigate electronic modules.

Set out in a series of 4 focused modules, this course is designed to provide the students with in-depth insight into the practice of Hotel Operations.

With topics ranging from Career Planning, External forces affecting the Industry, Managing Human Resources and Financial Controls to Planning and Leadership & Directing – 4 Weeks of part time or 2 ½ Weeks of full-time study will provide an excellent base to kick start a career.

NOTE! English is the worldwide standard language in Tourism and therefore this course is presented in English, along with a detailed English / Swedish Industry terms dictionary.


STUDY HOTEL OPERATIONS MEANS

  • You start your training whenever you want
  • You're studying any way you want, with a PC, tablet or mobile phone
  • You will decide on your own course of study
  • You study where you want

COURSE PORTAL

You'll get recorded lectures in our course portal where you meet our lecturers with different specialised areas. You'll see short movies with our lecturers presenting themselves and their subjects, and with some screen-recorded lectures in PowerPoint.

The lecture material itself also has access to the course portal when it is time to perform exercise and submission tasks that are submitted for review by our staff, which will then provide feedback to you. You can also check your level of knowledge by responding to diagnostic tests.

In the course portal, there is a Forum where you can discuss and ask other course participants and teachers about the course content. During the course period, you will be in contact with the instructor if you encounter questions or problems, and when you receive feedback on your submission details. Interactivity by chat, mail and phone. Continuous training and submission information is available in the course material so that you can verify on an ongoing basis that you have properly discharged the material.

You'll read the training in our course portal whenever you want. There are screen-played lectures, still images from lectures, exercise details and submission details. You do everything in the course portal, including the examination work.


COURSE CONTENT

Lodging – Meeting Guest Needs

  • The Evolution of Hotels
  • The History of Hotels - The Evolution of the Motel
  • Classifications of Hotel Properties
  • Hotels Classified by Price - Hotels Classified by Function  
  • Hotels Classified by Location
  • Hotels Classified by Market Segment
  • Other Hotel Classifications
  • Types of Travelers
  • Business Travelers - Other Segments
  • International Travelers
  • Anticipating Guest Needs in Providing Hospitality Service
  • Service, Service, Service
  • Employees as the Internal Customers
  • Summary
  • Key Words and Concepts
  • Review Questions & Submissions
  • Course Work Submissions

Hotel & Lodging Operations 

  • Major Functional Departments
  • The Rooms Side of the House
  • The Front Office
  • Automation of the Front Office
  • Reservations and Yield Management
  • Housekeeping
  • Telecommunications
  • Uniformed Services Staff
  • Security
  • Hotel Food and Beverage Operations
  • Banquets
  • Food Production
  • Sanitation and Utility
  • Leased Restaurants
  • Staff and Support Departments
  • Sales and Marketing
  • Accounting
  • Human Resources
  • Engineering
  • Income and Expense Patterns and Control
  • The Uniform System of Accounts
  • Entry Ports and Careers
  • Front Office Accounting
  • Sales and Marketing
  • Food and Beverage
  • Own your Own Facility
  • Summary
  • Key Words and Concepts
  • Review Questions & Submissions
  • Course Work Submissions

Forces Shaping The Hotel Industry 

  • The Economics of the Hotel Business
  • A Cyclical Business - Hotel Cycles and Financial Performance
  • RevPAR -Hotels as Real Estate - International Hotel Development
  • Private Equity Investments - The Securitization of the Hotel Industry Hazards of Public Ownership
  • Dimensions of the Hotel Investment Decision
  • Financial - An Operating Business Segmentation: For Guests or Developers?
  • Management Companies - Asset Management
  • Entrepreneurial Opportunities
  • Summary
  • Key Words and Concepts
  • Review Questions & Submissions
  • Course Work Submissions

Competition in the Hotel Industry 

  • The Economics of the Hotel Business
  • A Cyclical Business - Hotel Cycles and Financial Performance
  • RevPAR -Hotels as Real Estate - International Hotel Development
  • Private Equity Investments - The Securitization of the Hotel Industry Hazards of Public Ownership
  • Dimensions of the Hotel Investment Decision
  • Financial - An Operating Business Segmentation: For Guests or Developers?
  • Management Companies - Asset Management
  • Entrepreneurial Opportunities
  • Summary
  • Key Words and Concepts
  • Review Questions & Submissions
  • Course Work Submissions

ACCESS

You have access to the course during one year

CERTIFICATE

After you have passed the exam we will send you a certificate

CUSTOMER SATISFACTION

After the course we would like your opinion

TARGET GROUP

The training is made for you who want to study where you want, when you want and how you want. You have access to the course material regardless of the technology platform, for example desktop, laptop, tablet or mobile phone. Since the training is conducted at your chosen study time, it is excellent to combine the training with work. You also choose when to start the training. No pre-knowledge is required unless you are required to have read a particular module or course before.

EXAM

After successful submission tasks and work, you will have achieved the Certified Hotel Operations requirements.

TRAINING CONTENT

Here you will find a detailed syllabus. You will have access to screen-recorded lectures, movies, still images from lectures, exercise data, and submission data. The exercise tasks are for training with recent material. Many of them are for submission. The submission data will be submitted for review by our staff and will be returned to you with comment and result. 

COURSE FEE

The course fee is SEK 20,500 including VAT. Payment in advance against invoice for each syllabus of SEK 5125 including VAT or the full training against an invoice. Payment of 12 months possibly of SEK 1917. You must have completed the training before you can get your certificate.

The course fee includes:

-Training material in the course portal through screen recordings

-Exercise tasks

-Submission data

-Examination samples

-Continuous support via mail and telephone and professional guidance -Issuing and sending of diplomas

SUPPORT

If you encounter questions or problems during your studies, please visit support@academyonline.se and we will help you.

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